It Support Specialist

Google IT Support Professional Certificate

This six-course certificate, developed exclusively by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work, either in a small business or at a global company, like Google. Whether you’ve been tinkering with IT or are completely new to the field, you’ve come to the right place.
If you’re looking for a job, upon completion of the certificate, you can share your information with top employers, like Bank of America, Walmart, Sprint, GE Digital, PNC Bank, Infosys, TEKsystems, UPMC, and, of course, Google.
Through a dynamic mix of video lectures, quizzes, and hand-on labs and widgets, this program will introduce you to troubleshooting and customer service, networking, operating systems, system administration, automation, and security.
Along the way, you’ll hear from Googlers with unique backgrounds and perspectives, whose own foundation in IT support served as a jumping off point for their careers. They’re excited to go on this journey with you, as you invest in your future by achieving an end-of-program certificate.

Course 1 – IT Technical Support Fundamentals

In this course, you’ll be introduced to the world of Information Technology, or IT. This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, and job-related skills. You’ll also learn about the history of computers, and the pioneers who shaped the world of computing that we know today. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this IT Support Professional Certificate. By the end of this course, you’ll be able to: – understand how the binary system works. – assemble a computer from scratch. – choose and install an operating system on a computer. – understand what the Internet is, how it works, and the impact it has in the modern world. – learn how applications are created and how they work under the hood of our computer. – utilize common problem-solving methodologies and soft skills in an Information Technology setting.

Who is this class for: This program is intended for beginners who are interested in developing the skills necessary to perform entry-level IT support. No pre-requisite knowledge is required. However, if you do have some familiarity with IT, you can skip through